Is it possible to contact a support person any more?
For several months now, my internet service goes down multiple times daily. This started exactly when an adjacent street was dug up and I saw comcast vehicles laying new cable. I have had these exact symptoms before and after several months of hassle and poor service, it was determined that a comcast contractor had closed a box with the cable to my house sticking out the edge partially severing the line to my house. My modem is logging T3 ranging request times out several times per minute, showing bad upstream signal, and knocking offline several times per day once overloaded with errors. I have made several attempts to get support or any acknowledgement whatsoever, and all I keep getting are automated lines telling me my modem is fine while it shows no signal right in front of me, that it is broken which is not likely the case, attempted online support has resulted in redirects to FAQs that in no way even remotely address my issue. I have even tried to cancel or downgrade my service and have been unsuccessful even at reaching a person to do that. It is infuriating! I'm am now working from home due to lockdown orders, and am having to pay for and use a Verizon cellular hot spot to do my work because the comcast connection is so unreliable. In 2 and a half hours of work this morning, my connection has gone down twice for a total of nearly an hour without service. Please have someone contact me at the phone number on my account as I do not check the comcast email. If I can not get support with what I believe has been a bad line, then there is no reason for me to be paying comcast at all!