2 Messages
IPv6 but no IPv4
Comcast/Xfinity recently "performed maintenance in my area and upgraded equipment". Ever since this happened any hardware attached to my Arris modem will only receive an IPv6 IP, the only IPv4 it receives is the self-assigned IP when DHCPv4 fails to get an IP. This is with an Arris S33 modem. I swapped to an Arris SB8200 and I got the same result. I talked with two tech support people who could not help me. The second one ultimately sent me to a supervisor who agreed to send a truck.
How can I get this fixed? I'm suspecting this issue is on Comcast's end as this happened the day they performed maintenance.
I've tried restarting the modems about a dozen times. I've tried two different modems with the same results, neither gets an IPv4 address. I'm plugging 2 different laptops directly in to the modems and neither receives an IPv4, they both are only getting IPv6. These are an Arris S33 and SB8200 modem so there is nothing to configure on it as far as I know that is todo with IPv4 or IPv6.
XfinityThomasC
Official Employee
•
1.9K Messages
2 months ago
Hello, @rtech91 was the supervisor able to set you up with a service appointment to get this issue resolved? What were the results of that visit and recommendation of the technician?
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