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IPv4 provisioning error - URGENT
Hello,
I am experiencing a persistent issue where my Xfinity modem is only being provisioned with an IPv6 address, and is not receiving an IPv4 address. I have confirmed this by checking the modem's status page, which shows a valid IPv6 lease but no IPv4 WAN information.
Troubleshooting Steps Taken:
- Customer-side:
- Completed multiple full power cycles of the modem (unplugged for >60 seconds).
- Restarted the network equipment in the correct order (modem first, then router).
- Enabled IPv6 on my CAX30 router, but the problem persists because the modem is not receiving an IPv4 address from the Xfinity network.
- Xfinity Support Actions:
- I have contacted Xfinity support multiple times.
- Even after this full reset and a subsequent power cycle, the modem's status page still shows "IPv6 only."
Summary of the Problem:
- Basic remote troubleshooting has been exhausted.
- The issue is not with my modem or local network, as it's a provisioning failure on Xfinity's end.
Request:
- I am requesting assistance from Tier 2/advanced technical support.
- Please open a ticket to investigate potential configuration issues at the network node level.
- If necessary, schedule a technician (truck roll) to inspect the physical line and signal quality.
Thank you for your time and help in resolving this matter.
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