G

Visitor

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4 Messages

Wed, Jun 16, 2021 1:32 AM

Ipv4 no internet access

There was an internet outage on the 13th(Mpls). On the 14th, internet came back for a while, but noticed that there was no internet access on ipv4. Only Ipv6 has internet access. I've restarted the (3 month old comcast) modem about a dozen times and that doesn't fix the issue. 

Responses

Accepted Solution

GTonaM

Visitor

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4 Messages

1 m ago

@EG 

So, my issue was simply resolved by having every device, "Forget the Network". Then reentering the password. For whatever reason, just disconnecting and reconnecting the wifi or ethernet itself didn't fix the issue. I had to click on Forget the Network and reenter the password again.

Official Employee

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77 Messages

1 m ago

Hello @GTonaM. I am very sorry to hear that you are having internet issues and I would love to assist you. I just helped a person that had a very similar issue. The fix that we found for them was to fully reset the modem and reconfigure it. Are you able to try that? If so, did that resolve your issue as well? 

GTonaM

Visitor

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4 Messages

1 m ago

@ComcastAaron

I have reset the modem, from the hole in the back, but that did not fix the issue. As far as reconfiguring it, I'm not sure what you mean by that. How would I do that exactly?

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