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GTonaM
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4 Messages

Wednesday, June 16th, 2021 1:32 AM

Closed

Ipv4 no internet access

There was an internet outage on the 13th(Mpls). On the 14th, internet came back for a while, but noticed that there was no internet access on ipv4. Only Ipv6 has internet access. I've restarted the (3 month old comcast) modem about a dozen times and that doesn't fix the issue. 

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Updated 

4 years ago

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Accepted Solution

GTonaM

Visitor

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4 Messages

4 years ago

@EG 

So, my issue was simply resolved by having every device, "Forget the Network". Then reentering the password. For whatever reason, just disconnecting and reconnecting the wifi or ethernet itself didn't fix the issue. I had to click on Forget the Network and reenter the password again.

1

EG

Expert

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110.1K Messages

@GTonaM Glad you got it sorted out. Happy surfing !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

CCAaron1

Problem Solver

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954 Messages

4 years ago

Hello @GTonaM. I am very sorry to hear that you are having internet issues and I would love to assist you. I just helped a person that had a very similar issue. The fix that we found for them was to fully reset the modem and reconfigure it. Are you able to try that? If so, did that resolve your issue as well? 

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GTonaM

Visitor

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4 Messages

4 years ago

@ComcastAaron

I have reset the modem, from the hole in the back, but that did not fix the issue. As far as reconfiguring it, I'm not sure what you mean by that. How would I do that exactly?

4

0

XfinityChelseaB

Official Employee

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1.6K Messages

Hello @GTonaM! Thank you for trying those steps, I appreciate it! I'm sorry to hear you're still having issues with your IPv4 connection, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

EG

Expert

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110.1K Messages

@ComcastChelsea @GTonaM 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

XfinityChelseaB

Official Employee

 • 

1.6K Messages

Hello @GTonaM! I'm so glad we were able to get your concern addressed tonight! It's so great that you found the solution by having the devices affected forget the network and then reconnect to the network! Please let us know if you have any questions or need assistance with anything else our amazing community forums team and our awesome Digital Care Team is always ready to help! Have a great rest of your night!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

EG

Expert

 • 

110.1K Messages

We ?

.....................

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

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