1 Message
IPv4 No Access to Internet
I tried to set up my brand new modem yesterday evening and after following all of the steps, I could only access Google based websites like YouTube or Gmail. Come to find out that I only connected to the internet through IPv6. IPv4 had the status of not being accessible. I tried trouble shooting on my PC and it came back with the message that the DNS server was not responding. Keep in mind this was happening on my mobile device, connected through WIFI, and my desktop PC, connected via ethernet. Early that day at my previous address I was having no issues.
XfinityJoe
Official Employee
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751 Messages
11 months ago
Hi there @ user_myjbx1 we know that any service disruption can be frustrating. We would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.1K Messages
11 months ago
@user_myjbx1 @XfinityJoe
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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