iPhone and iPad often unable to join WiFi Network

I get a notification that this network is operating on Wi-Fi channels in use by several other nearby networks. Sometimes I can restart it and get it to reconnect, but often that doesn't work either. Would love a solution.

Responses

ccRuben

Retired Employee

•

729 Messages

1 year ago

@user_y1wrqt Are you only having issues with these two devices?

2

0

U

user_y1wrqt

3 Messages

@XfinityRuben yes, not on my computer

1 year ago

0

XfinityVianney

Official Employee

•

2.1K Messages

Got it, thanks for letting us know @user_y1wrqt. I know it can be a headache to have these types of issues, but we'll do our best to help get this figured out. Do you currently share the same network name for both your 2.4 GHz and 5 GHz connections, or do you have them split (different name and password for each)? I have also seen others in Forums report that temporarily turning off location services can help you connect. You can then turn it back once you're online. It's a bit of a workaround, but it has worked at times. Maybe you can test this out and let me know what you see as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Your Home Network

user_y1wrqt

iPhone and iPad often unable to join WiFi Network

ccRuben

user_y1wrqt

XfinityVianney

New to the Community?