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user_1cuo4w
1st Topic

Visitor

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2 Messages

Saturday, May 31st, 2025 8:03 PM

iPhone 16 will not load websites. Gateway router that came with my apartment

Loads mail sometimes with gateway router. I’ve dealt with Apple twice already. My iPad works fine. 

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Updated 

2 days ago

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XfinityChelseaB

Official Employee

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1.8K Messages

2 days ago

Hello @user_1cuo4w, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_1cuo4w

Visitor

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2 Messages

@XfinityChelseaB​ can you help me. I started a chat that nobody answered 

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2 days ago

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XfinityChelseaB

Official Employee

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1.8K Messages

@user_1cuo4w, My apologies for the delayed response. We are not a direct chat, so there may be a little time between responses as we access our systems, research your concern and pull up any necessary documentation. We understand that your time is valuable and will always try to respond as quickly as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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