3 Messages
iPhone 13 and iPad not backing up on new XB8 modem
Hi, just got new Xfinity service and my iPhone and iPad no longer back up when in the Wi-Fi. Message is poor quality network. XB8 router. Others have this problem. How do I try to split networks as suggested by others? I see nothing in the app that would allow this.
XfinityMarcos
Official Employee
•
2.4K Messages
2 years ago
Hello @user_414e85, backing up your devices is so important, no matter what you need backed up, so I get why this is important to you. Can you please elaborate what you mean by "split network"? It may be related to your home networks Wi-Fi Channel, which has been made very easy to do thanks to our mighty Xfintiy app. Have you attempted any other troubleshooting steps to help with your backup issues? I want to make sure we avoid making you repeat yourself.
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