2 Messages
IP geolocation
My internet thinks I’m somewhere I’m not. I live in northern NJ. When I use services that are base on my location, those services think I’m in Philadelphia. I have spoke with support agents of those services and after many hours with them trying to figure out a solution, it is realized that it’s IP based. I turn to you, Xfinity, to help me rectify this problem. Please help.
BruceW
Gold Problem Solver
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26.3K Messages
6 months ago
Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is located. That's handled by third parties. https://forums.xfinity.com/conversations/your-home-network/fix-geolocation-of-my-ipaddress/666127b51e56d61567f91b4d?commentId=66618f1609e34b487ca2560a may help you correct the location info.
Changing you public IP may or may not change where these third parties think you are located. If you're using your own modem and router, you can use the router's "clone MAC" feature to change your IP.
If you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to:
A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_dxhyxm
1 Message
1 month ago
We have the same issue. We have spent countless hours on the phone with them but no solution. This happened late last year and they “fixed” it but the issue resurfaced again a month ago. Very frustrating. We are considering switching to Brightspeed if they can guarantee us this won’t happen with their service.
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EG
Expert
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109.7K Messages
1 month ago
@user_dxhyxm
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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