New Poster
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5 Messages
IP Geolocation used to be correct...now it's showing me across the country
Hello,
I am located in Northern California. Until recently, my Xfinity IP gave me the correct geolocation for my location. Then, I started seeing Google Searches, and other websites that automatically geolocate you, showing me in "Virginia."
I initially thought it was just Google giving an error, but other sites including medicare.gov and homedepot.com also locate me in Virginia!
I am NOT using a VPN. I'm rather technically-savvy, with over 30 years experience with computers and the Internet (yes, before AOL, LOL).
Unfortunately, Xfinity does not allow an easy IP change, such as shutting down the gateway (modem-router) for an extended period, which could potentially fix this issue.
Does anyone have any advice? Open a ticket with support? I haven't done so yet since previous interactions with Xfinity customer service have been less than pleasant (competence levels lower than mine, usually). Can support force an IP change for my service?
Thank you!
BruceW
Gold Problem Solver
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27.2K Messages
1 hour ago
Apologies if I'm telling you things you already know, but:
Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is located. That's done by third parties. https://forums.xfinity.com/conversations/your-home-network/fix-geolocation-of-my-ipaddress/666127b51e56d61567f91b4d?commentId=66618f1609e34b487ca2560a and https://www.xfinity.com/support/articles/correct-geolocation-data may help you correct the location info.
Changing your public IP may or may not change where these third parties think you are located. If you're using your own modem and router, you can use the router's "clone MAC" feature to change your IP.
If you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to:
A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.
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