IP Connection Timed Out

Hi, 

Whenever I try to connect to a remote server, I keep getting timed out requests.

I tried restarting the remote device, my local device, my modem, the remote modem. using a different device, connecting to a different remote device, disabling firewall on both devices, all with the same results.

Using a different network (different ISP), I can connect fine.

When pinging the IP, it returns

Pinging **.***.**.*** with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for **.***.**.***:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

And the trace route output is 

Tracing route to pool-[private-ip]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  10.0.0.1
  2    10 ms     9 ms     8 ms  96.120.58.89
  3    18 ms     9 ms    10 ms  po-301-1209-rur01.oldbainbridg.fl.tallah.comcast.net [69.139.196.189]
  4    25 ms    13 ms    11 ms  ae-99-ar01.mckeithen.fl.tallah.comcast.net [96.108.32.77]
  5    15 ms    17 ms    18 ms  be-34441-cs04.56marietta.ga.ibone.comcast.net [96.110.41.189]
  6    17 ms    24 ms    17 ms  be-2412-pe12.56marietta.ga.ibone.comcast.net [96.110.33.190]
  7    23 ms    17 ms    18 ms  ALTER.NET [157.130.244.141]
  8    46 ms    38 ms    35 ms  100.41.26.233
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Agents were unable to help.