1 Message
ip change
i recently received my new
modem and you guys put the wrong IP address with it. i live in ct and i can’t watch my local news station on paramount now because the ip address is channeling boston ma. please fix this
1 Message
i recently received my new
modem and you guys put the wrong IP address with it. i live in ct and i can’t watch my local news station on paramount now because the ip address is channeling boston ma. please fix this
EG
Expert
•
106.3K Messages
5 months ago
You received a new / different WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else that lived in that other area.
Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a *back-burner* thing to get corrected. The only thing that you can do is to report it. You can try this;
https://www.maxmind.com/en/geoip-location-correction
https://support.google.com/websearch/contact/ip/
https://whatismyipaddress.com/location-feedback
http://www.ipligence.com/contact/
https://www.ip2location.com/contact/
https://www.home.neustar/contact-us
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.
You can also try this;
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.
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XfinityChristy
Official Employee
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1.5K Messages
5 months ago
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