Good afternoon @user_90a8a6. Are you a business or residential customer? If you are residential, we cannot provide a new IP address since they are dynamic. I would recommend heading over to https://internetsecurity.xfinity.com/help/report-abuse and reaching out to our security team for further assistance. Let us know how it goes.
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address in to it. This will force a change of your Comcast assigned WAN / public IP address.
XfinityRaf
Official Employee
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646 Messages
2 months ago
Good afternoon @user_90a8a6. Are you a business or residential customer? If you are residential, we cannot provide a new IP address since they are dynamic. I would recommend heading over to https://internetsecurity.xfinity.com/help/report-abuse and reaching out to our security team for further assistance. Let us know how it goes.
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EG
Expert
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107.7K Messages
2 months ago
@user_90a8a6
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address in to it. This will force a change of your Comcast assigned WAN / public IP address.
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