IP Address Location

You likely recently received a new / different WAN (public) IP address assigned to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else that lived in that other area. 

Comcast shuffles blocks of IP addresses around the country all the time. ISP's don't correct this. A third party service does. Unfortunately, this is typically a *back-burner* thing to get corrected. The only thing that you can do is report it. You can try this;

https://www.maxmind.com/en/geoip-location-correction 

http://www.ipligence.com/contact/ 

https://www.ip2location.com/contact/ 

https://www.home.neustar/contact-us 

https://support.google.com/websearch/contact/ip/ 

Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is a month or more.

@kiwee278 Hello and good afternoon, and thank you for reaching out to your Xfinity social media team here on Facebook. I am so sorry to hear about these service issues that you have been experiencing with your Sling TV not working properly, and I would be more than happy to help in any way I can in getting to the bottom of this. To get started, please send us a direct message with your first and last name and service address, and we are happy to help!

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 
See  https://comca.st/3KQF8q9 for an example.

Good Evening,

This exact situation happened to me one week ago on 01/24/2023, after Comcast performed maintenance on their system in my area. Our Internet was out for most of the day and when it came back on, I could no longer access local channels in my Sling App on any of my devices connected to my home network.

My LAN IP address now says Baltimore, Maryland and my WAN IP address now says Mt. Laurel, NJ, which is not where I am located. I am in located in Owings, MD 20736.

I have restarted my modem, router and all of my connected devices several times and nothing has worked. I'm 100% certain the problem is with XFinity because I can access the channels outside of WiFi. Can someone please help? I had no issues prior to the Comcast outage. 

@user_47d615 

Have you seen my earlier post upthread ? The Comcast employees can't help with this.