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Sunday, May 5th, 2024

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IP Address Location is Incorrect

My public IP address is showing the wrong location, which is causing problems with streaming services that I have been using (Fubo). Everything worked fine until a few weeks ago, at which time my local channels suddenly became unavailable in Fubo. I checked my IP address at my house using a web browser, and while some web pages report the correct location (Pittsburgh PA), some others show West Virginia (e.g. https://nordvpn.com/what-is-my-ip/). It appears that Fubo thinks I am in West Virginia, not Pittsbrugh.

I have tried the Xfinity assistant and could not get help with the problem, and it would not connect me with a live agent. I also tried calling Xfinity and it directed me to the same bot that provided no help. 

I am kindly requesting that an Xfinity agent reach out to me so that this problem can be corrected. 

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