2 Messages
IP Address Location is Incorrect
My public IP address is showing the wrong location, which is causing problems with streaming services that I have been using (Fubo). Everything worked fine until a few weeks ago, at which time my local channels suddenly became unavailable in Fubo. I checked my IP address at my house using a web browser, and while some web pages report the correct location (Pittsburgh PA), some others show West Virginia (e.g. https://nordvpn.com/what-is-my-ip/). It appears that Fubo thinks I am in West Virginia, not Pittsbrugh.
I have tried the Xfinity assistant and could not get help with the problem, and it would not connect me with a live agent. I also tried calling Xfinity and it directed me to the same bot that provided no help.
I am kindly requesting that an Xfinity agent reach out to me so that this problem can be corrected.
Official Solution
EG
Expert
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106.6K Messages
6 months ago
You likely recently received a new / different WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else that lived in that other area.
Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a *back-burner* thing to get corrected. The only thing that you can do is to report it. You can try this;
https://www.maxmind.com/en/geoip-location-correction
https://support.google.com/websearch/contact/ip/
https://whatismyipaddress.com/location-feedback
http://www.ipligence.com/contact/
https://www.ip2location.com/contact/
https://www.home.neustar/contact-us
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.
You can also try this;
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.
2
user_jupp2x
1 Message
3 months ago
Seems I have the same issue. I am streaming Fubo and shut the TV at night and restart in the morning with the message when managing my account that the stream is not based on my home zip. I can get it back, but the same thing happens the next day. Living on Cape Cod which has poor service and limited internet supply in the summer. Still have the issue as I can't get in touch with anybody at Comcast.
Looking for help!
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EG
Expert
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106.6K Messages
3 months ago
@XfinityAdrienne
What troubleshooting steps ???
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