Visitor

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1 Message

Friday, October 10th, 2025 9:54 PM

IP Address Geolocation Issue

I reside just outside of Philadelphia and was trying to stream an NHL game involving teams from New York on ESPN+. I received an error saying the game was blacked out. The issue is that I don’t reside in the New York area and it was an out of market game. I need to get the geolocation of the IP address corrected 

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Expert

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115.4K Messages

3 months ago

You likely recently received a new / different WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else who lived in that other area. 


Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a back-burner thing to get corrected. The only thing that you can do is to report it. You can try this;


https://www.maxmind.com/en/geoip-location-correction 


https://support.google.com/websearch/contact/ip/ 


https://ipinfo.io/corrections 


https://www.whatismyip.com/ip-address-geolocation-incorrect/ 


https://ipregistry.co/data-corrections 


Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.


You can also try this;


If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.


And you could also try using a VPN service but it's a crapshoot on what IP / endpoint geolocation will be presented to their servers.

Official article: https://www.xfinity.com/support/articles/correct-geolocation-data 

Visitor

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1 Message

It seems like every time I go through updating my geolocation with all of the different services, which can take months, my IP address changes again to another state.
Every time this happens, my work VPN believes I am a malicious actor trying to access their systems.

Is there really no practical solution?

Expert

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115.4K Messages

@EShade01 

Subscribing to their Business Class Service which has a static WAN / public IP address that doesn't change is an option, however, it costs more money than Residential Service.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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2.9K Messages

3 months ago

Thanks for posting on our Community Forums, user_0a8usm. I see our expert @EG shared some information. Unfortunately, we are not able to change the geolocation from here, but you can try the recommendations mentioned above. 
 
Thanks for your help, EG! 

 

Expert

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115.4K Messages

3 months ago

@XfinityDilary  It's my pleasure !

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