ChitownRon's profile

New Poster

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5 Messages

Thu, Sep 24, 2020 9:00 AM

IOS connection reliability

HOW MANY TIMES DO PEOPLE NEED TO POST THIS SAME THING BEFORE COMCAST ACTUALLY TROUBLESHOOTS THE ROOT CAUSE INSTEAD OF TREATING THE SYMPTOM?

 

I could just copy and paste from someone else's post because I have the EXACT same issues. as numerous previous posts (Note: I do have pods on my network so can't separate channels).

XFi Router regularly drops signal for macbook, apple tv and iphone.  Android device fares better - signal is generally fine on Windows laptop.    

 

I have contacted Xfinity support numerous times via phone. They reset the signal, see that its working, and think the problem is solved. Sometimes it works for a week or so - then WiFi starts dropping again.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

How many times? Should be anytime somebody has a problem? As much as you think your experience is exactly the same, it’s not. Different houses, different devices, different needs, different setups, different Wi-Fi needs, as much as you think “me too”, it isn’t. Are you sure it’s your Wi-Fi and not your modem? Post signals of your modem? Lots of variables to consider
jlavaseur

Valued Contributor

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413 Messages

8 m ago

I never lose connection with my iOS devices, they are rock solid along with my Linux computers, I just got a Xb7 gateway and with my iPhone 8, I am pulling 600+ with WiFi, I am extremely satisfied 

EG

Expert

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86.6K Messages

8 m ago


@ChitownRon wrote:

 

XFi Router regularly drops signal for macbook, apple tv and iphone.  Android device fares better - signal is generally fine on Windows laptop.    

Sometimes it works for a week or so - then WiFi starts dropping again.


For a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

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Contributor

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24 Messages

8 m ago

@EG  - re your suggestion to connect with ethernet, how is this done with an iPhone or iPad? 
I have the same connectivity issues with my iOS devices but not with my PC on wifi. 
I also posted separately about my 6 pods dropping constantly, which is a contributing factor for losing connection, however, often the iPad or iPhone drops wifi even when all Xfinity gateway and pods are showing as fine. 
Thanks for your help. 

New Poster

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5 Messages

8 m ago

Thanks for your response!  I'll have to figure out how to get this test done.  Will first have to figure out how to get kids' highschool Ipads hardwired. Then will have to run it for a while to see if recurs. (It doesn't happen "all the time"... just frequent like every 1-3 weeks.)    

New Poster

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5 Messages

8 m ago

How would i post signals of modem? (Not sure what that means)

New Poster

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5 Messages

8 m ago

IS "Xb7" a non-comcast router? I have the Comcast advanced gateway

strega7

Regular Contributor

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393 Messages

8 m ago

There are lightning to ethernet adapters.  I see quite a few on Amazon though I have no personal experience with them.

 

By the way, I have my own Netgear modem/router and I find that now and then my iPad (my only apple device) loses wi-fi connectivity. In my case, I can just swipe down from the top to reveal the control panel that lets me disconnect and then reconnect the wi-fi and then it's good again.  Since it only happens on the ipad I've always assumed it was an apple issue rather than a netgear issue, but, since I can get back on-line after 15 seconds or so of annoyance, I've never tried to debug it further.

New Poster

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5 Messages

8 m ago

@CCAndrew I understand what you mean, but to me it would seem that when people with different house, different devices/setups all register the same issue, it would start to dilute the relevance of those variables.

Visitor

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3 Messages

2 m ago

So if you DO have xfi pods, this may be the source of the issue. It was for me!

I've had this exact same issue for a couple years now, and have been pulling my hair out trying to figure out the problem. Always with the apple products and the newer/larger macbooks or newer iphones have even MORE issues than the smaller older apple products. And this happened with MULTIPLE people's products, only apple. WTF, right?

Turns out the xfi pods don't work very well with apple products (apparently this is a known issue that no one cares to do anything about, great). And our newer macbooks and iphones actually reliably connect to our xfi pods when the other devices didn't. Not sure why but the other devices seem to work no matter what (and my android was an outlier in that it both reliably connected to the pod AND worked great).

So after HOURS and HOURS of talking to comcast (and 2 years of this exact same issue!!) with no solution... I got the idea to just unplug the xfi pod completley. Bc if my large macbook didn't have internet and yet it was the ONLY thing connected to the xfi pod, the pod was probably the problem, right?? Turns out: YES. After unplugging, my internet came back on and the speed issues IMMEDIATELY resolved. ¯\_(ツ)_/¯

All I know is those pods are now going in the trash (or recycled, if possible)! And if you use xfi pods you also might want to consider doing the same! Making xfinity give you a new modem, or changing the modem location – ANYTHING is better than the pods! For 2 years I thought the issue was that our signal just was NEVER strong enough, and so we kept trying MORE pods (we've tried 6 and none of them seem to work)! Turns out they were literally CAUSING the problem.

Basically we got the pods bc in the beginning, our signal strength didn't seem strong enough. But then xfinity replaced our modem about a year later which was supposed to solve things, and we just kept the pods bc "why not", right?? They "can't hurt", right? HA.

This is the fist time I've experienced both the new modem and NO pods, and turns out the signal strength is GREAT (I guess the old modem really was the issue to begin with?). So now we apparently don't need the pods, and in fact they are literally STOPPING our apple products from reliably working. Just checked all my devices upstairs and everything has great internet with no pods!

EG

Expert

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86.6K Messages

2 m ago

7 month old-dead-thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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