New Poster
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5 Messages
Internet/Xfinity App/Assistance
Been paying over $300 per month for Xfinity. Internet is super slow mostly. Had Technician over and he couldn’t resolve issue. Xfinity app is horrible. Says I’m connected to Gateway then says my device is sleeping. “Assistance” is ridiculous. Can’t even run a speed test at times. New router didn’t improve internet. Tech said we quality for two free boosters. Xfinity said we don’t until we receive an email from them. When we call Xfinity you practically have to yell AGENT multiple times to get someone live. Running out of patience. Not sure they really give a hoot. We’re just one customer. Recently ran a wi-fi troubleshoot on their app. “Couldn’t deliver” a few times because it takes some internet speed to run the app. Sometimes speed is pretty good. Other times really slow. Very inconsistent. Why?
XfinityRay
Official Employee
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2.5K Messages
3 days ago
Hello, tsn59! I am sorry to hear that your service is working slowly or not at all sometimes. We never want that and are glad to further help! With our xFi Complete package, we run a whole home WiFi evaluation. The whole home evaluation will monitor the device connectivity to the WiFi network for 14 days after the gateway is activated. You will receive an email with your personalized whole home WiFi evaluation results.
If the results do not pass, you are offered one free WiFi Boost Pod. There will be a link to redeem that in the email. If you are not recommended for a WiFi Boost Pod, you will receive an evaluation every six months for 24 months. You can also purchase the WiFi Boost Pods if you want to add them to your network.
Are you noticing spots in your home where the WiFi slows down or are you noticing this across all devices, even in the same room as the modem?
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EG
Expert
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108.6K Messages
17 hours ago
@tsn59 @XfinityVictor
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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