In between move-outs and new move-ins, sometimes the other end of the line gets disconnected from the Comcast feed by a tech. It's quite typical. You'll likely need a tech out to reconnect your premises to the active Comcast feed at the tap on the pole or the pedestal. You won't be able to activate the service with the app if your line is not connected to the system. Good luck ! And please post back here with how things turn out.
user_0n97m0 Happy to help troubleshoot things with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "Start New Conversation" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
EG
Expert
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122.9K Messages
3 days ago
First. Is this a new service install / new move-in or an existing service ?
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EG
Expert
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122.9K Messages
3 days ago
In between move-outs and new move-ins, sometimes the other end of the line gets disconnected from the Comcast feed by a tech. It's quite typical. You'll likely need a tech out to reconnect your premises to the active Comcast feed at the tap on the pole or the pedestal. You won't be able to activate the service with the app if your line is not connected to the system. Good luck ! And please post back here with how things turn out.
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XfinityTommy
Official Employee
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3.3K Messages
18 hours ago
user_0n97m0 Happy to help troubleshoot things with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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0
EG
Expert
•
122.9K Messages
16 hours ago
@user_0n97m0
Did you book a tech visit to investigate if your premises have been disconnected ?
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