In between move-outs and new move-ins, sometimes the other end of the line gets disconnected from the Comcast feed by a tech. It's quite typical. You'll likely need a tech out to reconnect your premises to the active Comcast feed at the tap on the pole or the pedestal. You won't be able to activate the service with the app if your line is not connected to the system. Good luck ! And please post back here with how things turn out.
EG
Expert
•
122.9K Messages
1 hour ago
First. Is this a new service install / new move-in or an existing service ?
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EG
Expert
•
122.9K Messages
50 minutes ago
In between move-outs and new move-ins, sometimes the other end of the line gets disconnected from the Comcast feed by a tech. It's quite typical. You'll likely need a tech out to reconnect your premises to the active Comcast feed at the tap on the pole or the pedestal. You won't be able to activate the service with the app if your line is not connected to the system. Good luck ! And please post back here with how things turn out.
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