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user_x0w0ko
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2 Messages

10/26/2026 1:10 AM

Internet

I don’t know why my internet is not connecting I tried troubleshooting nothing is working all my cables are tightened idk what to do 

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10 hours ago

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EG

Expert

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122.5K Messages

2 days ago

First. Is this a new service install / new move-in or an existing service ?  Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?

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XfinityVictor

Official Employee

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2.6K Messages

10 hours ago

 

user_x0w0ko Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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