Hey there, user_558xhj! Thanks for reaching out to us about your modem blinking with a yellow light. We understand that it is very important for your modem to be working at all times. We would be more than happy to help you work on getting your Internet service back up and running properly. Please confirm with EG whether this issue is occurring after a new installation or service transfer so that our team can work to better assist you. We look forward to working with you!
EG
Expert
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121.9K Messages
1 day ago
Need more info. First. Is this a new service install / new move-in or an existing service ?
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XfinityNatalie
Official Employee
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1.1K Messages
56 minutes ago
Hey there, user_558xhj! Thanks for reaching out to us about your modem blinking with a yellow light. We understand that it is very important for your modem to be working at all times. We would be more than happy to help you work on getting your Internet service back up and running properly. Please confirm with EG whether this issue is occurring after a new installation or service transfer so that our team can work to better assist you. We look forward to working with you!
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