Thanks for posting on our community forums, user_wt5lc9. I see EG asked some questions to start with. When you have a moment, could you help us by answering those questions?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
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122.4K Messages
21 days ago
First. Is this a new service install / new move-in or an existing service ?
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XfinityDilary
Official Employee
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3.9K Messages
19 days ago
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