Need more specific details please. Is that with a WiFi or hardwired Ethernet connection, or both ? Is this a new service install / new move-in or an existing service ?
user_muli2c Thank you so much for stopping in for help with your T9 not connecting. We would be happy to help, but @EG is correct; I will need a little more information to better assist. To start, what kind of device is the T9? Then, as @EG asked, what type of connection are you trying to use, wifi or hardwired? Once we have that information, I can get a better idea of how to help.
EG
Expert
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121.8K Messages
2 days ago
Need more specific details please. Is that with a WiFi or hardwired Ethernet connection, or both ? Is this a new service install / new move-in or an existing service ?
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XfinityAmandaB
Official Employee
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3.5K Messages
7 hours ago
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