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EG
Expert
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121.8K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the indicator light / lights on the modem lit steadily or are they blinking ?
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XfinityDena
Official Employee
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4.7K Messages
10 hours ago
@user_emlosbI I am sorry to hear about this issue with your services. What troubleshooting steps have you taken?
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EG
Expert
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121.8K Messages
2 hours ago
@user_emlosb
Were you able to find any outage info on that site or in the app ? And my question about the indicator lights ?
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