Need more details... First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Hello user_apgq1v, thank you for reaching out here in our Xfinity Community forum. We appreciate you, and I am happy to assist. Has there been any issues in your area recently? Power issues, or service interruptions? Have you checked all connections, and the Xfinity app for any info or updates?
EG
Expert
•
120.3K Messages
1 day ago
Need more details... First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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XfinityJeffB
Official Employee
•
581 Messages
5 hours ago
Hello user_apgq1v, thank you for reaching out here in our Xfinity Community forum. We appreciate you, and I am happy to assist. Has there been any issues in your area recently? Power issues, or service interruptions? Have you checked all connections, and the Xfinity app for any info or updates?
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0