Need more details.... First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
user_dglwnu Thanks so much for reaching out to let us know you are experiencing connection issues with your internet service. You can check to see if there is an ongoing service issue affecting services in your area at the following link https://www.xfinity.com/support/articles/check-service-outage. You can also find some awesome self-troubleshooting steps here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. Please let me know if that does not resolve the issue.
EG
Expert
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120K Messages
5 hours ago
Concern moved here to the Home Networking help section for assistance.
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EG
Expert
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120K Messages
5 hours ago
@user_dglwnu
Need more details.... First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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XfinityBrianH
Official Employee
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2.4K Messages
5 hours ago
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