Visitor
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1 Message
Internet
My network is not connecting to home WiFi. The modem is preventing my son game consule to connect to WiFi. I need to make an appointment to have someone come out. How do I get schedule.
I have already unplugged waited re start etc and nothing has changed.
XfinityJon
Official Employee
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1.6K Messages
1 hour ago
Good afternoon user_89zfok. Thank you for reaching out to our Xfinity Community Forums with your connection concern. You have reached the right team! I will be happy to look into this further with you.
I do have a few questions to better understand the situation, in order to assist further. Are you seeing your WiFi Network name as an available network when trying to connect devices to WiFi? Or are you not seeing the network name at all?
Are you having trouble with any other devices connecting, at this time? Or just the gaming console, currently?
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