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1 Message
Tuesday, July 21st, 2026 8:01 PM
Why is going on with my internet??? Its not working
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Expert
119.5K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the light / lights on the modem lit steadily or are they blinking ?
Official Employee
2.6K Messages
4 hours ago
@user_g0oak8 Hey there! Are you still experiencing issues at this time? If you are I would highly recommend checking out Tips for troubleshooting your Xfinity Internet connection this usually helps with most connectivity concerns.
2 hours ago
@user_g0oak8
Were you able to find any outage info on that site or in the app ? And my question about the indicator lights ?
EG
Expert
•
119.5K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the light / lights on the modem lit steadily or are they blinking ?
0
0
XfinityEva
Official Employee
•
2.6K Messages
4 hours ago
@user_g0oak8 Hey there! Are you still experiencing issues at this time? If you are I would highly recommend checking out Tips for troubleshooting your Xfinity Internet connection this usually helps with most connectivity concerns.
0
0
EG
Expert
•
119.5K Messages
2 hours ago
@user_g0oak8
Were you able to find any outage info on that site or in the app ? And my question about the indicator lights ?
0
0