Visitor

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1 Message

Tuesday, July 21st, 2026 8:01 PM

Internet

Why is going on with my internet??? Its not working 

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Expert

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119.5K Messages

2 days ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 


Is / are the light / lights on the modem lit steadily or are they blinking ?

Official Employee

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2.6K Messages

4 hours ago

@user_g0oak8 Hey there! Are you still experiencing issues at this time? If you are I would highly recommend checking out Tips for troubleshooting your Xfinity Internet connection this usually helps with most connectivity concerns. 

Expert

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119.5K Messages

2 hours ago

@user_g0oak8 

Were you able to find any outage info on that site or in the app ? And my question about the indicator lights ?

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