Need more details please. Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Good evening @user_daaow5! I see EG asked some critical questions to help get to the root of this issue. When you have a moment, please confirm the details EG asked for.
EG
Expert
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118.4K Messages
1 day ago
Need more details please. Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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XfinityAldrik
Official Employee
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2.6K Messages
2 hours ago
Good evening @user_daaow5! I see EG asked some critical questions to help get to the root of this issue. When you have a moment, please confirm the details EG asked for.
PS thanks @EG!
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EG
Expert
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118.4K Messages
27 minutes ago
You are very welcome @XfinityAldrik !
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