Visitor
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4 Messages
Internet
Internet not working. We are not getting what we pay for. Our internet is only 5 percent and we are supposed to get 8000 gigabite.
Visitor
•
4 Messages
Internet not working. We are not getting what we pay for. Our internet is only 5 percent and we are supposed to get 8000 gigabite.
XfinityKei
Official Employee
•
2.6K Messages
1 month ago
@user_4sf06w You're in the right place for help. I would like to troubleshoot your connection with you to provide a resolution. Are multiple devices having the same slow connection?
Have you confirmed all the connections are finger tight and secure?
Can you run a speed test and let us know what speed you're getting?
Feel free to use https://speedtest.xfinity.com/ as it connects those test to your account.
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