Hello @user_8ftnoe thank you for reaching out on our community forum. Did you get any notice of a service interruption in your area in the Xfinity app?
Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
EG
Expert
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118.7K Messages
20 days ago
Need more details please.
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XfinityAbby
Official Employee
•
993 Messages
19 days ago
Hello @user_8ftnoe thank you for reaching out on our community forum. Did you get any notice of a service interruption in your area in the Xfinity app?
0
0
EG
Expert
•
118.7K Messages
18 days ago
@user_8ftnoe
Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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0