Internet

Hello, @user_o9aaib! Thank you for creating a post with your service concerns. I'm sorry to hear about the loss of service, and would be more than happy to take a closer look at things today to see if there's anything we can do to help. Though, I realize a technician may be scheduled for tomorrow still. It's our pleasure to help however we can, nonetheless! If you would like for us to dive in, could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!