Hello @user_uvg0p4, thank you for taking the time to leave a post. Sorry to hear your internet isn’t working. I know how frustrating and disruptive that can be, especially when it’s something we rely on every day. Just to help us narrow this down, have you had a chance to try any basic troubleshooting, like making sure all the connections are secure and restarting the modem by unplugging it for about 20 seconds before plugging it back in?
XfinityMarshante
Official Employee
•
1.1K Messages
1 hour ago
Hello @user_uvg0p4, thank you for taking the time to leave a post. Sorry to hear your internet isn’t working. I know how frustrating and disruptive that can be, especially when it’s something we rely on every day. Just to help us narrow this down, have you had a chance to try any basic troubleshooting, like making sure all the connections are secure and restarting the modem by unplugging it for about 20 seconds before plugging it back in?
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