Hi there, @user_s0ytt3! You are at the right place for help with the internet being offline. We want it to work flawlessly! @EG is correct that we need further details so we can assist you.
Are you activating a new modem or was your service working but went offline?
Is the power light on the modem on, off, or flashing?
If it is on or flashing, what color is the light?
What troubleshooting steps have you tried?
Have you checked the Xfinity app for any area service concerns or to send signals to your modem?
EG
Expert
•
117.8K Messages
2 days ago
Need more details...
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XfinityRay
Official Employee
•
3.9K Messages
51 minutes ago
Hi there, @user_s0ytt3! You are at the right place for help with the internet being offline. We want it to work flawlessly! @EG is correct that we need further details so we can assist you.
Are you activating a new modem or was your service working but went offline?
Is the power light on the modem on, off, or flashing?
If it is on or flashing, what color is the light?
What troubleshooting steps have you tried?
Have you checked the Xfinity app for any area service concerns or to send signals to your modem?
0
0