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1 Message
Monday, May 4th, 2026 2:42 PM
I'm trying to figure out why I do not have internet access or is it that they're down in my area
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Expert
117.9K Messages
8 days ago
First. Check here for info about any possible wide area outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Official Employee
1.4K Messages
5 days ago
@user_uj6tko One of our forum experts provided some great feedback on how to access the information to confirm if your account is being affected by a service interruption in the area or not. Are you still needing assistance with your service issues?
EG
Expert
•
117.9K Messages
8 days ago
First. Check here for info about any possible wide area outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityBradM
Official Employee
•
1.4K Messages
5 days ago
@user_uj6tko One of our forum experts provided some great feedback on how to access the information to confirm if your account is being affected by a service interruption in the area or not. Are you still needing assistance with your service issues?
0