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user_5mv0j6
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Visitor

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4 Messages

Tuesday, December 16th, 2025 4:35 PM

Internet

The past month has been filled with area outages affecting Internet availability in my neighborhood. it is affecting my work and productivity and then also my families downtime on the weekends. there’s never a reason offered for these outages and the ETA of fix is always wrong and extended. when there is an outage, you can’t even call and talk to anyone because Xfinity won’t give you a representative until the outage is over. They must experience this a lot and don’t wanna listen to anybody complain fix the issue. It’s insulting that they would offer a five dollar credit after the outage and only if I remember to go online and request it. I deserve a reason for all these chronic outages on top of scheduled maintenance that clearly isn’t maintaining anything.

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2 hours ago

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XfinityRoberto

Official Employee

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2.1K Messages

3 hours ago

Hi there and welcome to Comcast @user_5mv0j6. I am sorry to hear that you have been experiencing issues with your service. You are in the right place and we are happy to assist you today. Have you looked at the XFINITY App to see updates on any interruption in the area. You can also visit our XFINITY Status Map to check your address for updates. 

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user_5mv0j6

Visitor

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4 Messages

@XfinityRoberto​ of course I’ve been monitoring each outage. I feel like I work there at this point. No reason and they just extended a FOUR hour outage eta. It’s maddening at this point. No one cares at your company. This forum should solution or not exist. 

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3 hours ago

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XfinityMarshante

Official Employee

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754 Messages

Hello @user_5mv0j6, I completely understand how frustrating and exhausting it must be to continually monitor service interruptions and then see the estimated time extended again.  While we can’t change the current ETA, we would be happy to check and see if there may be more information about the service interruption. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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JulesD

Visitor

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2 Messages

2 hours ago

Been the same in Downtown Kirkland, WA for more than a month now - Xfinity Mobile has little to no service, no bars, S.O.S. only. I've gone through hours talking/chatting with Customer Service and no solution. They then took the area down for repairs but it seems that nothing improved.  

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user_5mv0j6

Visitor

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4 Messages

@JulesD​ when I live chatted yesterday when it came back up momentarily they tried to tell me I needed to upgrade my internet speed and they would fix it. 

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2 hours ago

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