Visitor
•
21 Messages
Internet
For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.
Visitor
•
21 Messages
For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.
XfinityDuron
Official Employee
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374 Messages
1 hour ago
Hello @user_a74344, I understand how this could become frustrating. Have you tried doing a reset of your modem?
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EG
Expert
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114.7K Messages
1 hour ago
@user_a74344
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
Is this with a WiFi connection ?
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