Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

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XfinityDuron

Official Employee

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374 Messages

38 minutes ago

Hello @user_a74344, I understand how this could become frustrating. Have you tried doing a reset of your modem?

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U

user_a74344

Visitor

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21 Messages

Could be is a understatement IAM Way past that. And Yes have done that a few times

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32 minutes ago

0

XfinityDuron

Official Employee

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374 Messages

I will go ahead and begin troubleshooting this issue for you. To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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22 minutes ago

0

EG

Expert

•

114.7K Messages

22 minutes ago

@user_a74344

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

What is the exact make and model number of the modem / gateway device ?

Is this with a WiFi connection ?

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Your Home Network

user_a74344

Internet

XfinityDuron

user_a74344

XfinityDuron

EG

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