Internet

The concern is not "E-mail" help related............ Topic moved here to the proper help section for assistance.

First. Check their site for official info on any possible local outages here;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps 

Hi there, @user_091n4n ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your service is down. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

@user_091n4n 

Were you able to find any outage info on that site or in the app ?