Visitor
•
1 Message
Internet
I have had issues with my internet all weekend and your system will not let me talk to a customer service representative
Visitor
•
1 Message
I have had issues with my internet all weekend and your system will not let me talk to a customer service representative
XfinityChristy
Official Employee
•
2.1K Messages
3 days ago
Hello, and thank you for reaching out via our Xfinity Community Forums. I am sorry you have had issues with your internet this weekend. I would be happy to review and troubleshoot your service with you. To get started, please send a direct message with your full name and address.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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