Is this a new service install ? Is / are the light/ lights on the modem lit steadily or are they blinking ? Did you have the device activated for service yet ?
Hello, @user_7d3xmz thank you for taking time to reach out over Xfinity Forums. You've contacted the right place for support, and want to ensure you're able to utilize your service. Were you able to see the questions that our dedicated Xfinity Forums expert @EG had asked?
Please let me know if you were still needing assistance with the service not working.
EG
Expert
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112.9K Messages
3 months ago
Is this a new service install ? Is / are the light/ lights on the modem lit steadily or are they blinking ? Did you have the device activated for service yet ?
(edited)
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XfinityJustinC
Official Employee
•
1.6K Messages
3 months ago
Hello, @user_7d3xmz thank you for taking time to reach out over Xfinity Forums. You've contacted the right place for support, and want to ensure you're able to utilize your service. Were you able to see the questions that our dedicated Xfinity Forums expert @EG had asked?
Please let me know if you were still needing assistance with the service not working.
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