Skip to main content

    Support

    Offers

U
user_0767rc
1st Topic

4 Messages

Thursday, April 24th, 2025 9:49 PM

Internet

I have to reset set my modem multiple times a day. I am unable to reach a technician. I work from home and it's affecting my job

Question

 • 

Updated 

10 hours ago

16

2

0

XfinityRaf

Official Employee

 • 

870 Messages

1 day ago

Good afternoon @user_0767rc. Are you losing your connection or having speed issues leading to you having to reset your modem? 

2

0

user_0767rc

4 Messages

I lose all connection. Speed is fine. I text with xfinity virtual assistant and they just have me unplug and plug back in. 

Like

Reply

1 day ago

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

Let's troubleshoot this issue together, user_0767rc. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

EG

Expert

 • 

110K Messages

10 hours ago

The concern is not "Account Management" help related. Topic moved here to the proper help section.

0

0

forum icon

New to the Community?

Start Here