user_rxdwpf Thanks for letting us know about your situation. I'm sorry to hear the service is not working properly. We'd like to help troubleshoot. Did you reboot your modem manually or through the Xfinity App already? You can also check our Tips for troubleshooting your Xfinity Internet connection forum discussion for more information.
EG
Expert
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118K Messages
1 year ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
(edited)
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XfinityDilary
Official Employee
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3.3K Messages
1 year ago
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EG
Expert
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118K Messages
1 year ago
@user_rxdwpf
Were you able to find any outage info at that site or in the app ?
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