3 Messages
Internet
I have been trying for 2 weeks to get my home internet service transferred from my home I just sold. It has been an absolute nightmare. Here we are with no internet.
last night I was on chat with an agent and I finally thought someone was listening to me. She was sending a tech out this morning between 8-10am to complete the set up. It is not 10:05 and nothing. Should I be shocked?
this company is just ridiculous!!
EG
Expert
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107.6K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySheila
Official Employee
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858 Messages
6 hours ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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