Hi there, @user_oy20tz I'm very sorry for the trouble you are having trying to download your Fire Stick. Since it's been a few days since you last posted, were you able to get the advance security disabled? If you need further assistance, please don't hesitate to reach back out so we can assist you further.-Richard
EG
Expert
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107.5K Messages
2 days ago
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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XfinityRichard
Official Employee
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1.4K Messages
7 hours ago
Hi there, @user_oy20tz I'm very sorry for the trouble you are having trying to download your Fire Stick. Since it's been a few days since you last posted, were you able to get the advance security disabled? If you need further assistance, please don't hesitate to reach back out so we can assist you further.-Richard
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