1 Message
Internet
My Internet is not working properly. Slow speed and my tv's are shutting down when streaming. I've call 5x and the recording says I need to make an appointment and that a link will be sent to me to schedule this appointment. I have not received the link. I cannot get through to a live person and I've been trying for over 45 minutes.
I work from home and this is disrupting my work. I need someone to contact me as soon as possible at [Edited: "Personal Information"] to scheudle this appointment.
XfinityGabriel
Official Employee
•
1.9K Messages
18 days ago
Before scheduling a repair appointment, try to resolve your issue using the online troubleshooting guides available on xfinity.com.
1. Log in to xfinity.com.
2. Click Troubleshoot under the device you want to troubleshoot
3. Next, you can check for some common issues with this device. Try each troubleshooting step, then click Continue.
4. If we're unable to resolve your issue online, you may be asked to set up a repair appointment with an Xfinity technician. Click Continue.
5. Tell us about the issue you're having, then click Continue.
6. Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment.
7. You'll see a confirmation page once your appointment is scheduled.
o If you need to change or cancel your appointment, you can select Manage Appointment. Otherwise, you can exit by selecting Back to My Account.
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