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user_c33782
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4 Messages

Saturday, August 19th, 2023 9:22 AM

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Internet

First, Comcast's internet is constantly going out, wifi is available but can't connect to internet! I pay almost 400.00 a month for [Edited: Language] service! I live in a place that FiOS is unavailable, Comcast has monopolized this industry. The hot spot app does NOT work! I've tried every way and nothing! With smart TVs you can't even watch without an Internet connection! I will not be paying for service that they can't deliver, why the [Edited: Language] should we? 

Question

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Updated 

2 years ago

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120

3

XfinityRaul

Official Employee

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2K Messages

2 years ago

Hello, @user_c33782. I'm sorry to hear you've been experiencing constant internet service interruptions. I would love the opportunity to review your account to see what we can do to prevent any further issues with your service.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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user_c33782

4 Messages

@XfinityRaul​  since my Internet is still out, it won't let me send you a private message it won't load! [Edited: "Solicitation"]. I have Verizon maybe I'll check that out also! I pay 375.00 a month for a service I don't receive consistently. Therefore, I believe your company shouldn't be paid for services not rendered. I'll have to ask my good friend the DA

(edited)

2 years ago

0

XfinityRaul

Official Employee

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2K Messages

@user_c33782 So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance attempted to use the Xfinity app to reset the modem?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

EG

Expert

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110.6K Messages

2 years ago

@user_c33782 @XfinityRaul 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_c33782

4 Messages

2 years ago

When you go shopping for say a washing machine and it doesn't work. Do you pay for that item? Does the manufacturer of the product expect you to pay to fix their product? No! They stand behind their product, but not Comcast. [Edited: "Inflammatory"] I'm cancelling and taking over 100 customers with me, [Edited: "Inflammatory"], it's refreshing that carriers are now offering unlimited service. [Edited: "Solicitation"]

(edited)

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