Visitor
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6 Messages
Internet won’t let me play online video games
My internet works perfectly fine when getting on calls or surfing the web. My problem is that I can’t play any online video games. Every time I try to, it either a says I’ve lost connection to the games servers or I can’t load into an online game at all. I’ve tried talking to two different Xfinity agents and they have both just told me to get a replacement modem. I’m confident that my modem is not the problem as my modem was working perfectly a few days ago. This all started when I factory reset my router because I forgot my gateways login. Ever since factory resetting it, this problem has been occurring. I’ve tried turning on dmz, port forwarding, restarting my router a few times, and changing some of my routers security settings like turning off its firewall completely and making sure I don’t have any parental controls on and none of that works either. I never even had to rely on those options/settings before factory resetting my router to play online games anyways. I also know that this is a problem with my router and not my desktop specifically because I also can’t play online games on my phone.
XfinityVianney
Official Employee
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2.1K Messages
3 years ago
Hi, @Mar2077. Thank you for reaching out. Besides the current issue, I hope you are doing well. I see that you've completed various steps already, and I appreicate you being proactive by giving all that a try. I feel you certainly took the right steps. With that said, I see the issue is still present. I'm sure it has been frustrating trying to navigate this on your end. I've never seen a factory reset cause this specific issue, but I understand it only started after the reset was done. Does this happen with every device you own, or is it with a certain console? Does it matter if you are connected wirelessly or hardwired to the Gateway?
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BLCLOVESRMC
New Poster
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2 Messages
2 years ago
Same issue here. can't play games. new gateway and this is awful. has this not been looked into at a larger scale? resetting modem just made the tv not work now. It is one thing after another. also, rep on phone told me if I used app I could get someone to come to house for free but I do not see that option?
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